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Privacy Policy

Information Regarding our New Privacy Policy

We have made a few changes to our Privacy Policy so that we comply with new (GDPR) data protection regulations,

that came into force on 25th May 2018.

These changes do not affect the way we handle your information, it just makes it much easier for you to find out how we use it. Keeping your data safe and secure at all times is our main priority. don’t worry, you don’t need to do anything, we just need to make sure you know the policy has changed and that you have access to it if you wish to find out more. You can take a look at the new Privacy Policy below and if you wish to have any information altered, just email us at

Privacy Policy:

This is Bespoke Mobility UK Privacy Policy, and you can email us at

This Privacy Policy explains how we use any personal information we collect about you and why we collect it.

What information do we need?

We need your contact details such as your: name, phone number, address, postcode and email address.

Why do we need it, how we will use it and how long will we retain it?

We need these details to provide the service you require to your manual wheelchair, Indoor Outdoor Powered Wheelchair or any other mobility or healthcare product, We will store information for a maximum of 7 years after the date of work. All of our work records are kept in a computer system which is password protected and the required security is installed on all our computers by our IT consultants. Paper records which are retained are invoices and for some work the signed job sheet may be attached to the invoice. We have to retain invoices for up to 7 years to comply with HMRC requirements. We may also contact you regarding work booked in where necessary. At any time you can request that we do not contact you by any/all methods. Our lawful basis for processing this personal information is ‘contract’, this means that we have a legal reason to ask you for your data because we need it for contractual reasons.


We would also like to send you information about the products and services we offer using the information you have shared with us, but we will only do this with your consent. You can authorise to contact you by post, email or phone. You may withdraw this consent at any time by emailing us at or by telephoning us.

Under 16? Please don't provide us with any personal information.

If you are under 16 years of age, please do not provide us with any personal data. Our website is not intended for or targeted at children 16 and under, and we do not knowingly or intentionally collect information about children 16 and under. If you believe that we have collected information about a child 16 or under, please contact us.

We will not share your information with anyone outside of Bespoke Mobility UK, unless in connection with your sales enquiry to our approved partners for home demonstration visits  or work being carried out for you – e.g. one of our fitting agents. Your details will not be passed to anyone for any other reason.


Who can I complain to if I feel you are not handling my data correctly?

Please contact us if you have any questions about this Privacy Policy or the information we hold on you, you can do this by email to If you believe we are not handling your data correctly you have a right to make a complaint, this should be sent to us using the above contact details. If you are unhappy with our response you should then contact the ICO (Independent Commissioner’s Office) by contacting them or using the following web page

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